Your Digital Employees don’t just answer. Theyget things done.
Retrieve a record, update an incident, prepare an approval, notify the accountable owner. Your Digital Employees use tools to carry out real work in your enterprise systems. You decide what each role is allowed to do.
From conversation
to real action.
Your Digital Employees work across the enterprise systems their role permits, under your controls.
Representative enterprise systems. Connections, permissions and availability are configured for each deployment.
Work Carried Out
The work moves through your systems instead of waiting in a queue for someone to pick it up.
Controlled & Recorded
You control exactly what tools a Digital Employee can access. Every action is authenticated and logged.
Full Control
Set strict boundaries and approval workflows for consequential actions, such as releasing a purchase order.
Every action your
business needs
Five categories of tools that cover the range of enterprise operations—from coordination to governed execution.
Coordinate enterprise work
Notify the accountable owner, route an approval and keep the people involved informed as the work moves.
Execute governed actions
Update an incident, create a sales order, progress a case — each one inside the permissions the role holds.
Retrieve authorised records
Read the account, case or record the task requires, and nothing beyond it.
Prepare decisions
Compare a request against policy and assemble the evidence a human approver needs.
Apply operational logic
Validate dates, apply thresholds and format the output your systems expect.
The Digital Employee that knows
when to talk and when to do
Your Digital Employees don't follow scripts. They evaluate each situation and decide whether a tool is needed, which tool to use, and what information to provide.
You don't program decision trees. You assign tools and set boundaries.
Your Digital Employee handles the judgment.
"Which policy covers this supplier exception?"
"This is an information question. I'll search the approved policy sources."
Responds with the applicable policy. No tool needed.
"Send the approved evidence pack to the reviewer."
"They want the evidence sent. I need the send_email tool."
Finds the evidence pack, sends it, confirms delivery.
"This supplier onboarding has been sitting since Monday."
"First, check where it stopped. If a record is missing, create it and tell the owner."
Checks the case, creates the missing record, notifies the owner.
"Close this account and everything attached to it."
"I don't have permission for an action this consequential. I should route it to someone who does."
Explains the limit, routes to the accountable owner, creates a ticket.
Four situations. Four different decisions.
Your Digital Employee assessed each one and chose the right action—without a script telling it what to do.
That's the difference between a tool that follows rules and an employee that uses judgment.
Smart decisions,
not just smart responses
Your Digital Employees evaluate every situation before choosing an action. See how they think in real-time.
Select a Scenario
How businesses use Tools
Representative enterprise scenarios. See how different functions deploy Digital Employees with tools to carry out the work their role permits.
Procurement — Purchase-order review
Purchase orders require policy checks, supporting evidence and approval before release.
A Procurement Digital Employee retrieves the order in SAP, checks the applicable policy, prepares the evidence and routes the release to the named approver.
A complete approval package, recorded from request to release.
Insurance — Claims intake
Claims arrive across channels and require structured intake, document collection and consistent routing.
A Claims Digital Employee creates the case, requests missing evidence, updates the system of record and escalates consequential decisions.
A structured claim ready for the accountable human owner.
IT operations — Incident coordination
Enterprise incidents require context from several systems and coordinated action across specialist teams.
An IT Operations Digital Employee retrieves the incident, gathers approved knowledge, updates ServiceNow and coordinates the next action through Microsoft Teams.
A governed incident workflow with every action retained.
Give your Digital Employees
the tools they need
You decide which tools a role holds, and what each one is allowed to do. Nothing is granted by default.
Browse available tools
Review the tools available for coordination, data and governed action.
Assign permissions
Decide exactly which role can do what. Grant an action, or withhold it.
Watch them work
Every action a Digital Employee takes is logged, attributable and open to review.
Tools work with every building block
Your Digital Employees use tools through channels, informed by knowledge bases, powered by your integrations. Each building block remains connected through the Digital Employee’s governed role.
Channels
Where a Digital Employee is reachable
The enterprise channels your people already work in. One Digital Employee, reachable in each of them under the same identity.
Explore ChannelsKnowledge Bases
Answers drawn from approved sources
Your policies, procedures and controlled records. A Digital Employee answers from the sources its role is permitted to read, and shows where the answer came from.
Explore Knowledge Bases
Legal and the accountable business owner must approve the exception
“Integrations
Connected under its own identity
Identity, delegated access and the integration layer that carries a Digital Employee into the systems your organisation already runs.
See IntegrationsMicrosoft Entra IDOktaMuleSoft
BoomiCommon questions about Tools
Your Digital Employee evaluates each situation in real time. If someone asks a policy question, it answers from the approved sources. If the request needs an action—updating an incident, preparing an approval, creating a record—it selects the appropriate tool and carries it out. You don’t program decision trees. The Digital Employee uses judgment based on the context and the tools its role has been granted.
Yes. You assign tools individually to each Digital Employee. A Procurement role might hold order retrieval, policy checks and approval routing. An IT Operations role might hold incident updates and knowledge retrieval. No Digital Employee can use a tool you haven’t explicitly authorized.
Your Digital Employee handles failures openly. If a tool doesn’t work, it says so, offers an alternative, or escalates to the accountable human owner. Every tool execution is logged so you can review exactly what happened. Failures remain visible and can be reviewed or escalated.
Tools are configured by your team against the systems you already run, and each one is scoped to the role that will hold it. What that involves depends on your environment, your identity provider and your change process, so it is something we walk through with you rather than a fixed number of steps.
Yes. If a request requires several steps—retrieving the record, creating what’s missing and notifying the owner—your Digital Employee handles the sequence. It evaluates the full situation and chains the permitted tools together, stopping where a human decision is required.
Every tool use is recorded: what was used, when, why, and what the result was. You have full visibility into every action your Digital Employees take. Every permitted tool action remains visible and attributable.
Yes. Start with the tools a role needs today and extend as its responsibilities grow. New tools become available to any Digital Employee you assign them to. Existing permissions remain independently governed.
Put your Digital Employees to work.
Bring a process you want carried out under your own controls. We'll show you exactly how a Digital Employee uses tools to do the work, and what it is allowed to do at every step.