Your AI employees, everywhere your businesscommunicates
Web chat, email, WhatsApp, voice, SMS. Your AI employees work across every channel. Inbound or outbound. Customer-facing or internal. Each role uses the channels it needs to get the job done.
Every channel
your business needs
Your AI employees connect with customers wherever they are. Each channel is built for a specific type of communication—pick the ones that fit how your customers reach out.
Engage visitors the moment they arrive
Real-time conversations on your website. Greet visitors proactively, answer questions instantly, qualify leads, and resolve issues—all without your team lifting a finger.
Best for
Every AI employee has access to every channel. You choose which channels to activate, and your AI employees handle the rest—receiving messages, initiating conversations, and following up across whatever combination the job requires.
One AI employee.
Every channel. Same quality.
You don't need separate tools, teams, or AI systems for each channel. One AI employee handles them all—same product knowledge, same policies, same brand voice. The only thing that changes is how they communicate.
A customer asks
“What's your return policy?”
Shoku AI
02:34
Live Caption
“You can return any item within 30 days for a full refund. Just bring your receipt. Want me to email you the details?”
Short, clear, conversational
Shoku AI
to: customer@email.com
Re: Return Policy Inquiry
Thank you for reaching out about our return policy.
- •Bring your receipt or order confirmation
- •Items must be in original condition
- •Refunds process within 3–5 business days
If you have any questions or need help with a specific return, just reply to this email.
Best regards,
Shoku AI
Comprehensive, well-formatted
Shoku AI
online
What's your return policy?
9:41 AM ✓✓
Hey! 👋 Returns are easy—30 days, full refund, just bring your receipt. Need help with a specific item?
9:41 AM
Type a message
Casual, concise, personal
Same policy. Same accuracy. Three completely different styles.
Your AI employee knows when to be brief and when to be thorough. When to be formal and when to be friendly. The customer gets the right answer in the right tone—no matter which channel they choose.
The right tone
for every conversation
Your AI employees automatically adapt how they communicate based on the channel. Same knowledge, same accuracy—but the right style for each medium.
SMS
Ultra-brief, action-focused
Voice
Short, clear, conversational
Casual, concise, personal
Comprehensive, well-formatted
This isn't just about message length.
It's about matching how people naturally communicate on each channel. Your AI employees understand the difference.
How businesses use Channels
Real scenarios. Real results. See how different industries deploy AI employees across their channels.
E-Commerce Support
Customers ask questions at 11 PM, abandon carts when they don’t get answers, then shop with competitors who respond faster.
Deploy your Support Specialist on web chat and email. Customer asks about sizing at midnight? Instant answer. Needs help with a return on Sunday morning? Email response in 30 seconds.
Professional Services Lead Capture
Website visitors leave before scheduling calls because your sales team only works business hours. By morning, they’ve booked consultations with competitors.
Deploy your Sales Rep on web chat to qualify visitors in real time. Your AI employee captures contact info, understands their needs, sends a follow-up email with your calendar link, and notifies your team about hot leads.
3x more qualified leads. Your team focuses on closing, not chasing.
Healthcare Appointment Management
Patients call to book appointments, get voicemail, and never call back. Front desk staff drowns in phone volume during peak hours.
Deploy your Scheduling Assistant on voice for phone calls, SMS for confirmations, and email for detailed appointment information. Patients book instantly. Reminders go out automatically.
90% of appointments booked without human involvement. Front desk focuses on in-person patient care.
Get your first channel running
in under 30 minutes
Choose your channels
Select the channels that match how your customers reach out. Most businesses start with web chat and email, then expand.
Set your preferences
Web chat? Customize colors and greeting message. Email? Connect your inbox. Voice? Add your phone number. Each channel takes 5–10 minutes to set up.
Start serving customers
Copy one line of code for web chat. Hit “activate” for email and messaging. Your AI employee goes live instantly.
Channels work with every other building block
The same AI employee can use tools, access knowledge bases, and integrate with your systems—across every channel. No rebuilding, retraining, or reconfiguring needed.
Tools
Get work done, not just answered
Channels deliver the conversation. Tools let your AI employees take action—send emails, create tickets, check order status, process payments.
Knowledge Bases
Accurate answers on every channel
Your products, your policies, your processes. AI employees pull from your documentation to give accurate, company-specific answers every time.
30-day full refund, no questions asked
Integrations
Connect to your existing systems
Gmail, Slack, Salesforce, Stripe, Notion—and dozens more. Your AI employees connect to your existing systems without disruption.
“We went from missing 60% of after-hours inquiries to responding to every single one in under a minute. Our AI employee handles web chat during the day, email overnight, and WhatsApp on weekends. Customers don't know—or care—that it's AI. They just know we finally answer.”
Common questions about Channels
Yes. Your AI employee remembers the entire conversation history. A customer can start on web chat, follow up via email, and ask a question on WhatsApp a week later—your AI employee picks up right where they left off. No repetition, no lost context.
No. One AI employee works across every channel simultaneously. Same knowledge, same capabilities, same personality—just adapted to each channel’s communication style.
Most channels go live in 5–10 minutes. Web chat requires copying one line of code. Email needs your inbox connection. Voice needs your phone number. That’s it.
Yes. You might want web chat to be more proactive, email to be more detailed, and voice to be more concise. Each channel has specific settings you control.
Your AI employee automatically routes conversations to available channels. If web chat has issues, customers can still reach you via email or phone. No single point of failure.
Absolutely. Most businesses start with 1–2 channels and expand as they see results. Your AI employee’s knowledge and capabilities transfer instantly to new channels—no reconfiguration needed.
By default, yes. But you can set custom availability hours per channel. Web chat might be 24/7 while voice is business hours only. You decide.
Never miss another customer
Get a custom quote based on your channels and message volume. We'll show you exactly how AI employees can cover every conversation—without hiring for nights, weekends, or peak times.