Works withthe enterprise you already run
Microsoft Entra ID, SAP, Salesforce, ServiceNow, MuleSoft, and more. Connect identity, systems and data without giving Digital Employees unrestricted access.
Representative enterprise systems. Connections, permissions and availability are configured for each deployment.
How Digital Employees connect to your enterprise
Integrations are governed connections between Digital Employees and the systems your organization already operates. Each connection grants only the access required by the role.
You choose which systems to connect and which Digital Employees get access. Access remains delegated and can be revoked through the deployment’s approved controls.
Digital Employee roles
Connected systems
The systems your enterprise relies on
One governed identity for every Digital Employee
Microsoft Entra ID, Okta. Digital Employees operate under their own identity, federated with the identity provider approved for the deployment. Access is granted and withdrawn through that provider.
Work inside the systems of record
SAP, Workday, Microsoft Dynamics 365. Digital Employees read and update records under granted permissions. Each action remains attributable and recorded.
Keep customer and service records accurate
Salesforce, ServiceNow. Digital Employees look up accounts, update cases and log activity inside your CRM and service-management platforms, each under its own identity rather than a shared login.
Extend the integration layer you already govern
MuleSoft, Boomi, REST APIs. Where an integration platform already connects your systems, Digital Employees use its approved routing, policies and monitoring.
Reach governed data where it lives
Snowflake, AWS S3, Azure Storage. Digital Employees query and reference the data platforms your organization operates. Access stays bounded by the permissions each role is given.
Keep organizational knowledge connected
Microsoft Teams, SharePoint, Confluence. Digital Employees post updates where your teams work and draw on the documents and procedures your organization already maintains.
One connection. Governed capabilities.
An approved connection can expose different capabilities to different Digital Employee roles. Each role receives only the permissions it requires.
The connection is configured once, then assigned through role-specific permissions.
Search Accounts and Cases
Retrieve authorised customer and case context.
Update Case Records
Record activity and update status within granted permissions.
Create Governed Workflow Actions
Trigger approved Salesforce actions through the same controlled connection.
Retrieve Salesforce Knowledge
Use approved Salesforce Knowledge articles as a grounded source.
One connection. Four capabilities. Multiple Digital Employees.
One governed connection can support several roles without sharing unrestricted access.
Access remains under enterprise control.
A connection is configured for the deployment: the approved authentication method, the permissions the role requires, and the control path for removing them.
Select the connection
Select the connection
Choose the system and the business workflow it will support.
Choose the system and the business workflow it will support.
Configure identity
Configure identity
Use the authentication method approved for the deployment.
Use the authentication method approved for the deployment.
Grant permissions
Grant permissions
Expose only the systems, data and actions required by the role.
Expose only the systems, data and actions required by the role.
Validate the workflow
Validate the workflow
Test permitted actions, blocked actions, escalation and evidence.
Test permitted actions, blocked actions, escalation and evidence.
Revoke when required
Revoke when required
Remove the connection or role permission through the deployment’s approved control path.
Remove the connection or role permission through the deployment’s approved control path.
Identity, permissions and use remain governed through the deployment.
How enterprises use Integrations
The Challenge
Exposure reviews mean collecting figures from the ERP, the data platform and internal services by hand. The work is repetitive and hard to evidence afterwards.
How Integrations Helps
Connect SAP, Snowflake and the internal REST APIs. A Risk Analyst Digital Employee reads permitted positions in SAP, queries governed data in Snowflake and drafts the review. Every step is recorded.
A manual collection exercise becomes a repeatable governed workflow with a recorded trail.
The Challenge
Routine service requests queue behind the same few people, and status lives in one tool while the conversation happens in another.
How Integrations Helps
Connect ServiceNow and Microsoft Teams. An IT Operations Specialist Digital Employee works under its own identity from Microsoft Entra ID, triages permitted incidents in ServiceNow and keeps the service record current where the team already works.
Routine requests are handled inside the existing service-management process, and each action stays attributable.
The Challenge
Reconciliation checks span the ERP, the CRM and the data platform. They happen when someone has time, and exceptions surface late.
How Integrations Helps
Connect SAP, Microsoft Dynamics 365 and Snowflake. A Finance Operations Analyst Digital Employee runs the controlled checks on schedule and routes exceptions to the accountable owner, recording what was checked and when.
Checks run on schedule rather than when time allows, and each exception reaches a named owner.
Configure a governed connection
Select the system and workflow
Identify the system, Digital Employee role and actions required.
Configure identity and permissions
Apply the authentication and access controls approved for the deployment.
Validate and release
Test the workflow, human gates and operational record before activation.
After validation, the connection can be assigned to the approved Digital Employee roles.
One connection. Delegated access. A full record of use.